Online Shop Administrator - E-Commerce Operations Specialist

Join a dynamic e-commerce team as an Online Shop Administrator in Kudus, Jawa Tengah! This role is perfect for detail-oriented professionals who thrive in fast-paced digital environments. You will be the backbone of our online operations, ensuring seamless order processing, exceptional customer service, and continuous improvement of our online store. At Private Advertiser, we are committed to leveraging technology to drive business growth, and your expertise will be crucial in maintaining our competitive edge.

As an Online Shop Administrator, you will work closely with our sales and customer service teams to manage our online storefronts on platforms like Shopee and Tokopedia. You will handle daily operations, from inventory management to order fulfillment, ensuring that our customers receive their purchases promptly and accurately. This role offers a unique opportunity to be at the forefront of e-commerce innovation, with the chance to develop your skills in a supportive and collaborative environment.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize online storefronts on Shopee and Tokopedia, ensuring high visibility and sales performance.
• Process and fulfill customer orders accurately and efficiently, leveraging tools like Excel and QuickBooks.
• Monitor inventory levels and coordinate with suppliers to maintain optimal stock.
• Provide exceptional customer service, addressing inquiries and resolving issues promptly.
• Analyze sales data and customer behavior to identify trends and opportunities for improvement.
• Collaborate with the marketing team to implement promotional campaigns and track their effectiveness.
• Stay updated with the latest e-commerce trends and best practices to continuously enhance our online operations.
• Ensure compliance with company policies and industry regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum 2 years of experience in e-commerce operations, preferably in online shop administration.
• Proficient in using e-commerce platforms like Shopee and Tokopedia.
• Strong knowledge of inventory management systems and order processing tools like Excel and QuickBooks.
• Excellent analytical and problem-solving skills.
• Outstanding communication and interpersonal skills.
• Ability to work well under pressure in a fast-paced environment.
• Certification in e-commerce or related fields is a plus.

🛠️ Keahlian

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