Operations Team Leader - Customer Support Excellence

Are you a dynamic leader with a passion for driving operational excellence in customer support? Our client, a forward-thinking organization, is seeking an Operations Team Leader to supervise, mentor, and empower a high-performing team of customer support agents in the vibrant heart of Bali, Canggu. This role offers a unique opportunity to lead a team that handles a diverse range of customer inquiries, ensuring exceptional service and operational efficiency. With a dynamic work environment and a commitment to continuous improvement, you'll play a pivotal role in shaping the customer support experience at Private Advertiser.

As an Operations Team Leader - Customer Support Excellence, you will be responsible for overseeing daily operations, implementing best practices, and fostering a culture of excellence. You'll work closely with the team to monitor performance metrics, provide training and development opportunities, and address any challenges that may arise. This role is perfect for a leader who thrives in a fast-paced environment and is dedicated to delivering outstanding customer support.

If you're ready to take on this exciting challenge and make a significant impact on customer satisfaction, we invite you to apply. Join us in Canggu and be part of a team that values innovation, collaboration, and operational excellence.

📋 Tanggung Jawab Pekerjaan

• Supervise and mentor a team of customer support agents to ensure high standards of service and operational efficiency.
• Oversee daily operations, including scheduling, staffing, and resource allocation.
• Implement and monitor key performance indicators (KPIs) to track team performance and identify areas for improvement.
• Provide training and development opportunities to enhance the skills and knowledge of the team.
• Address and resolve customer complaints and issues promptly and effectively.
• Collaborate with cross-functional teams to ensure seamless integration of customer support services.
• Stay updated with industry trends and best practices in customer support to drive continuous improvement.
• Foster a positive and productive team environment that prioritizes customer satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in a leadership role within customer support or a similar operational environment.
• Proven track record of successfully managing and leading teams.
• Strong knowledge of customer support software and tools, such as Zendesk, Freshdesk, or similar.
• Excellent communication and interpersonal skills to effectively lead and mentor a team.
• Ability to analyze data and make data-driven decisions to improve operational performance.
• Certification in customer service management or a related field is a plus.
• Fluency in English, both written and spoken, is essential for this role.

🛠️ Keahlian

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